Product / Service Provider Name: LG Electronics
Subject: Harrassment & Unsatisfactory service after sale
Description: Sub.:- Harrassment & Unsatisfactory service after sale Dear Sir,
It is a matter of great concern & surprise that I had purchased your Refrigerator Model no.- GL325TM vide Bill No.3592 dated 12.06.06 from M/S Electro World, Panipat.
This Refrigerator started giving troubles from the last 2 years but since these were tolerable hence were ignored from my side.
However, when I had no other alternative, I approached/complained your authorized service Centre i.e M/S Hari Om Service, Panipat vide Complaint no.- 110601048605 on dated- 31/05/11.
After that, visiting so many times your service centre , finally Mr. Rathi (Engr.) visited my residence NFL ,Township,Panipat & clarified that Gas is to be filled up. Hence, gas was filled up on dated 07.06.11 & an amount of Rs,1030/- was charged from me vide Receipt No. 2182.But, again the same fault was noticed & complained in this regard. Then, gas was filled up on 09.06.11 again.
Now, after passing 2 months time, the same problem has arisen & when your Service Centre was contacted vide Complaint no.- RNA110827010506 dated 27/8/11 in this regard & they ( Mr. Pawan ,Engr.) have mentioned that compressor has to be replaced & since my Refrigerator's guarantee period has been over in the month of May,2011 hence Rs, 4200.00 has to be paid by me.
You will appreciate that I have purchased your product due to your product durability & reputation in the market but under the above circumstances, I feel that these are not considered as satisfactory. Above these your Service Centre Service are also not reliable since within a period of 2 months, same fault is being experienced. I now feel cheated that in the first instance i.e on dt. 31.05.11, compressor was required to be replaced which was not replaced at that time so that my grievance could have been resolved once for all but this was not done & Rs.1060/- was wrongly charged from me. Reasons for not replacing compressor at that time are well known to your Service Centre, Panipat.
Under the above circumstances, I approach your good office that prompt action may be taken to replace my defective Compressor so that I can get satisfactory service of your product without fail.
Needless to mention that action to refund my earlier paid amount of Rs.1060/- is required by your good office which were wrongly charged by your Service Centre. I hope, keeping in view your good /healthy relations with the your customers an appropriate action will be taken.
Thanking you,
Rajiv Mehta,
(M) 94665-73463
Landline-0180-2666202
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