Consumer Rights Mission: New Submission

Submitted By (Submission ID): Nitesh Basnet from India (122032881) Subject: Product not delivered even after 1 and half month by 100 best buy Description: 100 best buy has not delivered product yet - below is the mail exchange: I am fed up with your pathetic service and poorly trained customer care executives. I had ordered the product in August and now its over one and half month. What is the status? Your mail below states that on 27th Sep it is getting shipped. After that two weeks is over (today 8th Oct) still no status updates. I will be approaching consumer grievance forums to have my product delivered or money refunded with adequate penalty. I suggest you start answering your mails and start taking note of consumer grievances seriously. Regards, Nitesh +91-9538014564 ----- Forwarded Message ----- From: Nitesh Basnet To: 100bestbuy Service Sent: Monday, 30 September 2013 1:55 PM Subject: Re: What is the status of order Ref.No. 24572925 Hi, Ref No 24572925. Please let me know when the product has been dispatched and the tracking number. Regards, Nitesh +91-9538014564 From: 100bestbuy Service To: Nitesh Basnet Sent: Friday, 27 September 2013 5:45 PM Subject: Re: What is the status of order Ref.No. 24572925 Dear customer , This is in response to your mail, Your product by the ref no:24572925, is in process. We will dispatch it as soon as possible. Once product will be dispatch you will get the tracking details. If you have any queries feel free to contact us on the number 080 - 67536400 Thank You For Utilizing Our Services Have A Great Day !! Note: Dear Customers, this is our humble request to you to mention your ref id, Order Id and Mobile Number in subject Line while you are mentioning your issue, so that it helps us in tracing your details and helps us in solving your issue. Every email of you will be responded with in 24hour Regards Customer Care Team www.100bestbuy.com Email Your Complains @ : Service@100bestbuy.com On Fri, Sep 27, 2013 at 4:28 PM, Nitesh Basnet wrote: 3rd reminder to order Ref No 24572925. I have also enclosed the payment proof. Regards, Nitesh +91-9538014564 From: Nitesh Basnet To: "info@100bestbuy.com" Cc: nitjana Sent: Thursday, 19 September 2013 9:58 PM Subject: Re: What is the status of order Ref.No. 24572925 Second reminder, what is the status??? Regards, Nitesh +91-9538014564 From: Nitesh Basnet To: "info@100bestbuy.com" Cc: nitjana Sent: Tuesday, 17 September 2013 12:07 PM Subject: What is the status of order Ref.No. 24572925 Hi, It has been over a month for below order, I have still not received. Please let me know when it will be delivered - Invoice Ref.No. 24572925 Consignor: www.100bestbuy.com Salarpuri hllmark, 15/3@16, 4rth Floor, Outer Ring Road, Kadubeesanahalli, Bangalore - 560087 Contact: 080 - 67536400 Consignee: Nitesh Basnet 9195380145 Description Quantity Amount Outlander Mens Casual Shoes (2448) 1 619 Shipping_price 100 Grand Total 719 Regards, Nitesh +91-9538014564 Testimony: I testify that the information provided above is true to the best of my knowledge and I have no malafide intention in making this submission and if so not found in future, I will be responsible for any liability arising from it. I confirm that I have the necessary supporting evidence to prove my submission and I undertake to furnish the same if need be. Nitesh Basnet --- Consumer Rights Mission is dedicated to empower and further the cause of consumers.