Product / Service Provider Name: Sony India
Subject: Non durable & not suitable (Under prevailing Indian conditions) products of Sony.
Description: Sub.: Non durable & not suitable (Under prevailing Indian conditions) products of Sony.
Dear Sir,
I have to inform you with great shock that I had purchased your Sony Television 29 inches, Model SZ29ZN80 (S.No. 6212987) on 12/10/2006 vide bill no. 1299 from M/S Shree Geeta Electronics, Panipat amounting to Rs. 21,250.00.
On dated 19.09.2011, suddenly it was stopped functioning. Complaint was lodged with your Customer Care Centre No. 1800-103-7799 on dated 20.09.2011 & the representative of your Panipat Customer centre (M/S Aditya Enterprises, Model Town) visited my residence. After inspecting the television, he explained that due to heavy voltage, some its parts have been burnt. Hence an estimate of Rs.1,800.00 was given for their replacement.
It was my surprise that for such a costly home appliance, M/S Sony have not taken any precaution to save the important parts of the product due to high voltage which in India is a normal feature as far as electricity supply in India is concerned.
Company has also not bothered to intimate the customers in this regard at the time of purchase so that customers could take suitable precautions to save their costly home appliances. Company has also not displayed this deficiency on any part of the body of the television that customers have to take care of this deficiency by any means.
Really, such type of fault on the part of a reputed company like yours is not expected at all.Due this fault on the part of the company I had to pay the above charges to your Panipat's Customer care Centre which I feel should not be charged from your valuable customers.
Under the above circumstances, I approach your good office to please confirm:-
1. That the failure of the parts (No. MHC-VX33, KLV-26S50A) are the only cause due to high voltage of power.
2. That no precaution has been taken to save the parts of the television due high voltage.
In addition to the above, please consider my request to refund the cost of the replaced parts i.e Rs. 1800.00 for which your customer is not at fault s by any way & since the company has not fulfilled its duty to make its customer familiar while using your product.
I hope you will appreciate the above & use your office to give justice to me.
Thanking you for favorable action & prompt response.
Manik Sharma
577, Model Town
Panipat-Haryana
(M)09416105313
---
Consumer Rights Mission is dedicated to empower and further the cause of consumers.
Dear Consumer,
ReplyDeleteWe acknowledge the receipt of your submission which is currently scheduled for review by subject matter experts on our distinguished panel.
You can expect to hear from us soon on the email address provided by you with your submission. If you do not hear from us within 7 days time frame, please report the same to support@ConsumerRightsMission.com.
Meanwhile, you may please subscribe to updates from us or connect with us on facebook and twitter to access latest information on consumer affairs, resources and grievance redressal.
We thank you for giving us an opportunity to serve you.
Enabling Consumers!!!
Consumer Rights Mission | www.ConsumerRightsMission.com
Dear Consumer,
ReplyDeleteWe observe that you have been struggling to get your grievance addressed suitably.
We suggest the following actions that may help you to resolve your grievance ASAP.
- Send your product / service owner 10 days written notice by registered post describing in detail the entire dispute and the suffering so far. You must also specify what you are looking for in terms of compensation and enforcement actions that you intend to take if the dispute is not resolved amicably within the said notice period.
- The notice should be sent by registered post and addressed to the competent authority in the company and the copy should be marked to their dealer.
- A copy of the same notice should also be sent to them by email with CC to support@ConsumerRightsMission.com.
- Now authorize us to act in the said matter on your behalf by sending us an email at support@ConsumerRightsMission.com with a copy of the said notice attached to it. Please specify the date when the said notice was sent by registered post and is expected to be delivered to the product / service owner. Please attach a copy of the registered post delivery slip for our reference.
Once you are done with the actions as specified above, we will do all that we can to help you in the matter.
We thank you for giving us an opportunity to serve you.
Enabling Consumers!!!
Consumer Rights Mission | www.ConsumerRightsMission.com
Sir, GPA was made on 300 syds where as the actual land is 150 syds only on rectification deed made at the registrar office, is this GPA valid for law suit at it shows 300 syds where as actual land is 150 syds. Can I challange the GPA in court, kindly suggest.
ReplyDeleteThanking you,
Sanjay Kumar.
Hello Sir,
ReplyDeletewe have ancestral property of 8000 syds, at the moment it was occupied by somebody.
we have tried for settlement,and it has not happened
we have got one buyer, he was agreed to buy the property, but before that he was asking for GPA on his name to clear out the legal proceedings...
does it ok, giving him GPA
Don't get it but it won't be safe to give GPA without receiving entire sale amount...
DeleteDon't get it but it won't be safe to give GPA without receiving entire sale amount...
ReplyDelete