Product / Service Provider Name: CELL C
Subject: 4 MONTH DEDUCTION AFTER CONTRACT CANCELLED
Description: On 20 October 2010 I gave notice to cancel my contract on expiry date of 11/12/10. This was done at the Cell C shop in the Langeberg Mall in Mossel Bay.
They took a copy of my ID and I wrote on it, which they sent to the Head Office. I have a copy thereof.
But the deductions were still being made for 4 months after, and I have spent months trying to get it refunded. I sent mails through the Consumer Council to Cell C and they sent me mail saying that the problem is being sorted out. Since then I have spoken to MANY people at Cell C, but to date have had no response.
The following are some of the people I have spoken to with reference numbers ::
January 11 - Ref 14862
8/3/11 - E-mail Ref 1103083415
16/3/11 - Ref 0840001357
2/6/11 - UNATHI Ref 1106023968
8/6/11 - NTOMPI - Said she has forwarded the message to the person dealing with the query
19/7/11 - SYBEL - Spoke to her, but was cut off
19/7/11 THABILO - Was told to send a copy of the cancellation to accounts department at Fax 08414329 with Ref 1107190000071704 which I did
18/8/11 Spoke to SANDILE and was told that she will call back to confirm whether refund of the four months ( Dec Jan Feb March ) will be made or not
Ref 1108180000084128
Since then I have not heard anything or had any money refunded.
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Consumer Rights Mission is dedicated to empower and further the cause of consumers.
Dear Consumer,
ReplyDeleteWe currently do not have tie-ups in your country but can assure you to have some in no time going forward to help disgruntled consumers like you. Till then we kindly request your patience.
However we can still suggest some generally applicable actions that may help you to resolve your grievance ASAP.
- if you have lost all hopes of an amicable resolution with product/ service provider then stop accepting any requests to fix the issue from them and make it absolutely clear to them that you are no longer interested in their product/ service and want acceptable and commensurate compensation for the extent of damage caused including and accounting for all the pain that you had to go through in the process.
- the best way to deal in such matters is to provide 10days written notice to product/ service provider by a registered post describing in detail the entire dispute and making it absolutely clear to them that if an agreeable resolution is not reached within the said notice period of 10days then you will be forced to take punitive and enforcement action against them.
- you may also like to indicate what you are looking for in terms of compensation to settle the dispute amicably.
- specify in your notice itself one and more possible actions which you can and intend to take such as:
-- filing a complaint with consumer court to recover financial loss.
-- filing a complaint with regulatory authorities for appropriate action for the deficiency in product/ service.
-- filing a complaint with local authorities/ governing bodies to take note and appropriate action.
-- filing a complaint with consumer welfare organizations for taking note and appropriate action.
-- registering a complaint with online consumer forums for taking note and appropriate action.
-- spreading the word on internet, social sites and by word-of-mouth to alert other consumers.
- mostly it is seen that the grievances are resolved expeditiously after such a notice is sent and the same can be expected in your case.
- however, if this doesn't work then you have no choice but to take legal action against them.
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