Subject: Naaptol is froud
Description: I ordered a wespro pc tablet 786 from Naaptol on 12th of july 2011 order number 2060452
I received the product on 16 th of july 2011 after paying Rs.6298 which include cost of the tablet 5999 & Rs.299 delivery charges.
After opening the packet I found that the tablet was stucking.
i have wifi network at my home but when i want to connet it through wifi it is been disconeted.
Immediately I called the customer service no. 9223516148 I informed the incident & customer service representative told me they will come back to me in 48 hours and given me one complain number 857763, but no one called me back again after 48 hours i called them back then they say me to return the product to blue dart courier malakpet. which will be replaced immediately within 7 to 10 working days.
but i have seen many articles online regarding naaptol fraud then i place a article over hear after one day naaptol MD Dany called me and said me to return my faulty product to blue dart courier and he will return my cash in cheque in 7 working days.
I did the same I returned the my faulty product by Blue dart courier (AWB No.13243731163) dated 26th july 2011.I got the confirmation for the same on 27th july 2011 from blue dart courier but till date naaptol nor returned my prodect nor any cheque.
when i called up there custumer care number They gave me the same response stating there was some problem from their side, it will be sorted out immediately within 24 working hours.There was no action from Naaptol again. I called once more & got same frustrating reply from the customer service representative. till date i have called 150 times but i get the same responce from naaptol care.
In the mean while I wrote to their CEO (1th August) whose e-mail address was mentioned on their website(www.naaptol.com) & also filled up feedback form on www.naaptol.com but I am still waiting for the reply till date. I called again on 5th August. The reply was irritating .Customer service gave the same story again. No senior or manager was available to talk to me as requested by me.
He can only process my complain. He promised me a acknowledgment in writing to my e-mail address. No senior or manager was available to talk to me as requested by me again and again.
I felt that I am cheated & duped.I believe Naaptol is in business of looting & harassing innocent people. Their feedback form & CEO e-mail address on www.naaptol.com are fake because they are non-responsive ,it's only for the show purpose.
I don't know how a illegal company like this is allowed to do business in India. There are many complaints pending against Naaptol.
Now I am fed-up & going through mental trauma.
ButI will fight for my hard earned money.Please advise & do the justice.
Hoping a speedy action from consumer court.
I am available 24* 7 for any kind of cooperation.
thanking you
Abdullah khan
9700090544.
Submitted By (Submission ID): Abdullah khan from India (54003173)
Dear Consumer,
ReplyDeleteWe observe:
- that you have not been able to enjoy the product/ service as desired.
- that you have been systematic in voicing your grievance with all those who should be concerned.
- that no one has duly cared to resolve your grievance expeditiously and in timely manner leaving you with a bad taste for the product/ service provider.
- that you have given ample opportunity to product/ service provider to resolve your grievance but to no use.
- that you have been made to waste a lot of your time running around and following-up.
- that you have been struggling to get your grievance addressed suitably and hence looking for advice.
We suggest the following actions that may help you to resolve your grievance ASAP.
- if you have lost all hopes of an amicable resolution with product/ service provider then stop accepting any requests to fix the issue from them and make it absolutely clear to them that you are no longer interested in their product/ service and want acceptable and commensurate compensation for the extent of damage caused including and accounting for all the pain that you had to go through in the process.
- the best way to deal in such matters is to provide 10days written notice to product/ service provider by a registered post describing in detail the entire dispute and making it absolutely clear to them that if an agreeable resolution is not reached within the said notice period of 10days then you will be forced to take punitive and enforcement action against them.
- you may also like to indicate what you are looking for in terms of compensation to settle the dispute amicably.
- specify in your notice itself one and more possible actions which you can and intend to take such as:
-- filing a complaint with consumer court to recover financial loss.
-- filing a complaint with regulatory authorities for appropriate action for the deficiency in product/ service.
-- filing a complaint with local authorities/ governing bodies to take note and appropriate action.
-- filing a complaint with local welfare associations such as Resident Welfare Associations (RWA) to take note of the matter and alert other consumers in the area.
-- filing a complaint with consumer welfare organizations for taking note and appropriate action.
-- registering a complaint with online consumer forums for taking note and appropriate action.
-- spreading the word on internet, social sites and by word-of-mouth to alert other consumers.
-- filing a Right to Information (RTI) application to expedite action on your grievance if applicable.
- mostly it is seen that the grievances are resolved expeditiously after such a notice is sent and the same can be expected in your case.
- however, if this doesn't work then you have no choice but to take legal action against them and for which you may contact us separately after you have firmly made-up your mind to the extent you are willing to go to take action against the product/ service provider in your pursuit of justice.
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