Product / Service Provider Name: BMW Financial Services
Subject: Debiting my bank account without my authority
Description: I bought a car at BMW and was financed by themselves and i was retrenched July 2010 but kept paying my installments until June 2011 and i informed them to stop debiting my account because there will be no funds, they never responded and i informed them that i would like to surrender the car as soon as possible. They never responded but debited the account end of June and there no funds. I wrote to them asking why they never responded but make the debit order? They sent their recovery team to fetch the car during July 2011 and i handed them the car and signed for it. At the end of July 2011, they debited my account and when i asked them why they sent me the form and said i was supposed to have signed it, when i asked why didn't they gave it to me after i have informed them about stopping debiting and after i informed them about surrendering or immediately after the car was surrendered. They said they will not be able to refund my debited monies if i do not sign.!
I signed and fax it back and they have disappeared.
I believed i played my part responsible but they conducted themselves unreasonable towards me and i demand my refund.
Submitted By (Submission ID): Kamohelo Tsubella from South Africa (53715934)
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1 comment:
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Dear Consumer,
ReplyDeleteWe currently do not have tie-ups in your country but can assure you to have some in no time going forward to help disgruntled consumers like you. Till then we kindly request your patience.
However still we can suggest some actions that may help you to resolve your grievance ASAP.
- if you have lost all hopes of an amicable resolution with product/ service provider then stop accepting any requests to fix the issue from them and make it absolutely clear to them that you are no longer interested in their product/ service and want acceptable and commensurate compensation for the extent of damage caused including and accounting for all the pain that you had to go through in the process.
- the best way to deal in such matters is to provide 10days written notice to product/ service provider by a registered post describing in detail the entire dispute and making it absolutely clear to them that if an agreeable resolution is not reached within the said notice period of 10days then you will be forced to take punitive and enforcement action against them.
- you may also like to indicate what you are looking for in terms of compensation to settle the dispute amicably.
- specify in your notice itself one and more possible actions which you can and intend to take such as:
-- filing a complaint with consumer court to recover financial loss.
-- filing a complaint with regulatory authorities for appropriate action for the deficiency in product/ service.
-- filing a complaint with local authorities/ governing bodies to take note and appropriate action.
-- filing a complaint with consumer welfare organizations for taking note and appropriate action.
-- registering a complaint with online consumer forums for taking note and appropriate action.
-- spreading the word on internet, social sites and by word-of-mouth to alert other consumers.
- mostly it is seen that the grievances are resolved expeditiously after such a notice is sent and the same can be expected in your case.
Good luck and best wishes...