Query No. 50924227 submitted by Jennifer Wemyss dated 17 June 2011
Subject: bed bought
Description:
About 2 months ago I bought a king size (with 2 single bases) and the day it was delivered had to complain that the one base was so crooked I could not put them together. The defective one was replaced. Then a couple of weeks later, turned the mattress to find that there was a "knob" right in my back. I again complained and after a representative called was told that "it would be replaced". Arrangements made to collect and deliver and I find that they intend just replacing the foam within the mattress. I am not happy with the arrangement - I would like the whole thing to be replaced - after all it is only +- 2 months old Serta make big claims - but already I have had to make myself available as they schlepp everything back and forth several times - and this is a +-R6000 item that I had to think long and hard about spending!
What are my rights?
Subject: bed bought
Description:
About 2 months ago I bought a king size (with 2 single bases) and the day it was delivered had to complain that the one base was so crooked I could not put them together. The defective one was replaced. Then a couple of weeks later, turned the mattress to find that there was a "knob" right in my back. I again complained and after a representative called was told that "it would be replaced". Arrangements made to collect and deliver and I find that they intend just replacing the foam within the mattress. I am not happy with the arrangement - I would like the whole thing to be replaced - after all it is only +- 2 months old Serta make big claims - but already I have had to make myself available as they schlepp everything back and forth several times - and this is a +-R6000 item that I had to think long and hard about spending!
What are my rights?
you are entitled to complete set replacement along with adequate compensation for all the harrassment you had to go through but if they do not agree amicably you will have to take legal action against them to recover your money and due compensation including all money incurred in the entire process.
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