Complaint No. 50773591 against Mobile billing Vodacom/Autopage/WASP registered by Susan Potgieter dated 15 June 2011
Subject: R377 billed on account monthly for "Telephony" no one can say who is charging
Description:
Who is charging me on my mobile account for "Telephony"
R377, billed montly on my account
Vodacom and Autopage must by regulations/law be able to tell me who it is
They are unable to conclusively do so:
Complaint: Get information from Autopage that it is Flirtnet(WASP)
I contact Flirtnet (Sharlotte) she sends me an email and fax Autopage confirming that they (Flitnet) are not billing me and that I am not subscribed with them. Autopage invoice show that they are billing me but it is not R377.
If Flirtnet is not billing the total R377 who is?
I have no control about what is billed on my account, Vodacom and Autopage cannot tell me who billing,is Flirtnet say they are not. BUT at the end of June I must pay the R377 (plus my account)or face blaclisting or have my account suspended and face legal action.
Please assist
Susan Potgieter
Subject: R377 billed on account monthly for "Telephony" no one can say who is charging
Description:
Who is charging me on my mobile account for "Telephony"
R377, billed montly on my account
Vodacom and Autopage must by regulations/law be able to tell me who it is
They are unable to conclusively do so:
Complaint: Get information from Autopage that it is Flirtnet(WASP)
I contact Flirtnet (Sharlotte) she sends me an email and fax Autopage confirming that they (Flitnet) are not billing me and that I am not subscribed with them. Autopage invoice show that they are billing me but it is not R377.
If Flirtnet is not billing the total R377 who is?
I have no control about what is billed on my account, Vodacom and Autopage cannot tell me who billing,is Flirtnet say they are not. BUT at the end of June I must pay the R377 (plus my account)or face blaclisting or have my account suspended and face legal action.
Please assist
Susan Potgieter
who do you pay your bills is the one should be charging you. if there is a dispute in charge amount ask for detailed billing to verify the usage. if you notice anything peculiar bring it to the notice of the telecom. escalte the matter wherever you think things are not moving.
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