Complaint No. 50031204 against Kulula / Discovery registered by Stephen Louis dated 03 June 2011
Subject: Name change on paid Flight booking
Description:
I have two daughters on my Discovery health card.I need to do a name change between my two daughters on a booked + paid flight(Flight no MN 703 booking ref DDXBSI)I am getting no joy from either Discovery or Kulula.Both tell me it is not possible to do a name change to cut out possible fraud.Both my daughters are on my card so I cannot see where the fraud is coming from.Must I now let my one daughter fly on my other daughter's I D ,surely that would be fraud.I have paid R1800.00 for these flights and now I see Kulula are running specials at R399.00 for one way flights.Surely they can do a name change for me.
Subject: Name change on paid Flight booking
Description:
I have two daughters on my Discovery health card.I need to do a name change between my two daughters on a booked + paid flight(Flight no MN 703 booking ref DDXBSI)I am getting no joy from either Discovery or Kulula.Both tell me it is not possible to do a name change to cut out possible fraud.Both my daughters are on my card so I cannot see where the fraud is coming from.Must I now let my one daughter fly on my other daughter's I D ,surely that would be fraud.I have paid R1800.00 for these flights and now I see Kulula are running specials at R399.00 for one way flights.Surely they can do a name change for me.
normally a name change is not allowed but depends on the airline and their rulebook. the procedure is to cancel one and book another and settle the amt in the process.
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