Complaint No. 44793584 against vodafone registered by praveen naik dated 23 February 2011
Subject: not giving proper customer service
Description:
sir, i have free messages per day (150). but when i do send messages,my 50 paisa per message gets deducted. i have complained about this problem to the vodafone customer care. but the problem dint got rectified.i'm facing this problem from past 20 days, n now they are not even caring of receiving my call.they are just giving me false promises regarding this but it dint got rectified. n still my messages are getting charged.
Subject: not giving proper customer service
Description:
sir, i have free messages per day (150). but when i do send messages,my 50 paisa per message gets deducted. i have complained about this problem to the vodafone customer care. but the problem dint got rectified.i'm facing this problem from past 20 days, n now they are not even caring of receiving my call.they are just giving me false promises regarding this but it dint got rectified. n still my messages are getting charged.
You can avail the MNP to change your operator without changing your mobile number. If possible try to escalate the matter to the highest level possible within Vodafone and don't let them get away with poor quality of service and ask them for adequate compensation. We will also include this in our periodic reports to them.
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