Consumer Rights Mission: New Submission

Submitted By (Submission ID): CHITRANJAN SINGH from India (92327532) Subject: Arbitrary Cancellation of flight #G8-104 by Go Air! Description: Dear Sir/Madam, On the captioned subject I have the following to submit for ur kind consideration and further pursual of the same with GO AIR:-- I booked a Return ticket through Make My Trip (booking ref.#NF 2512120779470 Dt.21Nov 2012)for my son(ARJUN SINGH) and self(HITRANJAN SINGH) with Air India Flt # AI 104 ( Del to Kolkatta for 6th Jan) and Go Air Flt # G8-104 (Kolkatta to Delhi) for the 18th.Jan. But due to some unforseen circumstances I had to stay back and as a consequence thereof my son( who has just turned 18) had to fly alone for a All India tournament in Kolkatta. A day prior to his journey to Kolkatta I was informed by somebody form Go Air that the return flight # G8-104 from Kolkatta to Delhi on 18th Jan( which was scheduled for departure at 0835pm) had been cancelled without assigning any reason! They have offered two alternatives to my son Arjun.Singh 1. Either to take Go AIr flight departing from Kolkatta at 0230pm on the 18th Jan or 2.take their flight the next day (19th.Jan) at 0830am . The first alternate does't suit my son as there is no way he can reach the Kolkatta airport for his return flight to Delhi at 230pm as his tournament only gets over around 4pm on the 18th Jan and if v add two hours of travel time by taxi from Tollygunj( the venue of tournament)to the Kolkatta airport there is no way he can make it before 6pm ( the was considered by me while booking this flight way back on the 21st.Nov 2012).Hence this offer is not acceptable! The second option can't be taken as my son being alone in a city he is not very femalier with( as all other participants would leave Kolkatta by the evening of 18th.Jan,2013)will find it very costly and uncomfortable to spend another night to take the nest flight as offered by Go Air the next day at 0830am. Despite my written n tele request(5th.Jan) to them to accommodate him in some other flight around 0830pm of 18th Jan they have't reverted and leaving me and my son in lurch! Their argument of giving the full refund looks ridiculous as currently there is a hugh hike in the Air tickets as compared with the amount at which this ticket was booked way back on the 21st.Nov.2012! Go Air is completely silent on that and causing tremendous mental agony and financial loss to me to buy a new ticket! The arbitrary action of GO Air must be addressed so that travelers are not left high and dry for no fault of theirs! REDRESSAL requested for :- 1.Either put my son Arjun Singh on any other airline flight on the evening of 18th.Jan or 2.Refund me the amount which is enough to buy a new ticket for 18th Jan( if they dont have any understanding with any other airline) This high handedness of the Airline must be condemned and the be made to minimize inconvenience to the passengers. It is also worthwhile to look into the role of booking agency ( Make My Trip) as they seem to be conveniently washing their hands off the sudden and arbitrary cancellation by GO Air.What for they are charging such fat commission when they have no say with the airlines who any any time in their wisdom arbitrarily decide to cancel any flight for which people book so much in advance! Pl try and take it up ASAP as its resolution is very much needed by a date which leaves enough time for the hapless passenger to make some alternate arrangements before he gets further cheated by paying through his nose to buy a new ticket! Thanks n rgds Chitranjan.Singh Testimony: I testify that the information provided above is true to the best of my knowledge and I have no malafide intention in making this submission and if so not found in future, I will be responsible for any liability arising from it. I confirm that I have the necessary supporting evidence to prove my submission and I undertake to furnish the same if need be. CHITRANJAN SINGH --- Consumer Rights Mission is dedicated to empower and further the cause of consumers.