Consumer Rights Mission: New Submission

Submitted By (Submission ID): Brian Loonat from South Africa (58709591)

Subject: motor vehicle

Description: On the 4th of November 2011 I purchased a new VW Jetta from VW Fury in Northcliff and dealer named Anne Tornois very friendly at the time.
I took delivery of the vehicle at aproximately 05:30 that evening and whilst taking the turnoff on the highway my husband discovered that the vehicle is not selecting gears proparly especialy gears 3rd and 5th,as the dealer closed at 5pm already there was no answer when we tried calling them.
We then tried contacting the dealer Anne Tornois on the cellphone number provided on her business card to no avail. After numerous calls to numbers provided in case of an emergency we finaly got some joy from the VW road side assist.We were then advised not to drive the car and were also told that a complaint would be lodged with VW SA. On the morning of the 05th after making about 15 calls to Fury VW a tow truck was sent from Fury VW to pick up the vehicle. No coutesy car was sent to transport my husband and I. We unfortunately had to catch a lift with the tow truck driver who was oh so kind. Upon our arival the dealer Anne did not even come to apologise or anything. We were then aproaced by another dealer Chris who told us that a investigation was going to take place as there was a pre inspection done on the car before delivery and that everything was fine once again impling that we broke the car in a matter of not even 2 hours.Till date we have been given the run around from Fury VW. I have to do the phoning They don't return calls It is now almost day no 3 that they running diagnostics on a supposedly new car and believe it or not they still have the nerve to contact my bank for payment on the vehicle. The head dealer advised that he will contact us today but still has no solution,however the dealer Chris contacted me today as well to say he is busy looking for a new car for me.so clearly the a bit confused with all the FURY going around.I have not yet received any responce from them only confused staff members calling with different stories and no real solutions.
FURY VW has clearly made me feel like their name should be read. FURY VW and VW SA has the worst service. we need help as they dealership and vw sa does not want to cancel the deal.

Testimony: I testify that the information provided above is true to the best of my knowledge and I have no malafide intention in making this submission and if so not found in future, I will be responsible for any liability arising from it. I confirm that I have the necessary supporting evidence to prove my submission and I undertake to furnish the same if need be.

Brian Loonat

---

Consumer Rights Mission is dedicated to empower and further the cause of consumers.