Product / Service Provider Name: BSES Delhi
Subject: Overcharging of Electricity Bill
Description: We are the victim of overcharging BSES for our home electricity bill as we previously with the same appliances load getting Rs.800 bill is now getting 2000-3000 pm. Please save us and change the faulty meter. Already contacted BSES for meter checking however they said meter is working fine. We have proof as previous bill copies but still no relief. Sanctioned KW has been changed from 1 kw to 3 kw so that bill may reduce but this month we get Rs3850 bill.
CRN No.2520037111
Name- Ankit Chandra
Phone- 9953242828
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Consumer Rights Mission is dedicated to empower and further the cause of consumers.
Dear Consumer,
ReplyDeleteWe suggest the following actions that may help you to resolve your grievance ASAP.
- if you have lost all hopes of an amicable resolution with product/ service provider then stop accepting any requests to fix the issue from them and make it absolutely clear to them that you are no longer interested in their product/ service and want acceptable and commensurate compensation for the extent of damage caused including and accounting for all the pain that you had to go through in the process.
- the best way to deal in such matters is to provide 10days written notice to product/ service provider by a registered post describing in detail the entire dispute and making it absolutely clear to them that if an agreeable resolution is not reached within the said notice period of 10days then you will be forced to take punitive and enforcement action against them.
- you may also like to indicate what you are looking for in terms of compensation to settle the dispute amicably.
- specify in your notice itself one and more possible actions which you can and intend to take such as:
-- filing a complaint with consumer court to recover financial loss.
-- filing a complaint with regulatory authorities for appropriate action for the deficiency in product/ service.
-- filing a complaint with local authorities/ governing bodies to take note and appropriate action.
-- filing a complaint with local welfare associations such as Resident Welfare Associations (RWA) to take note of the matter and alert other consumers in the area.
-- filing a complaint with consumer welfare organizations for taking note and appropriate action.
-- registering a complaint with online consumer forums for taking note and appropriate action.
-- spreading the word on internet, social sites and by word-of-mouth to alert other consumers.
-- filing a Right to Information (RTI) application to expedite action on your grievance if applicable.
- mostly it is seen that the grievances are resolved expeditiously after such a notice is sent and the same can be expected in your case.
- however, if this doesn't work then you have no choice but to take legal action against them and for which you may contact us separately after you have firmly made-up your mind to the extent you are willing to go to take action against the product/ service provider in your pursuit of justice.
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