Subject: scam computer process
Description: A company called wamox solutions situated at 7 Sarat Banerjee Road,Kolkata - 700029,west bengal,india are running an online scam process in australia for the past 4-5 months calling through the internet & telling us misleading in a complete fake way by representing themselves as from microsoft & taking control of the computer through two scam websites ( www.logmein123.com & www.ammyy.com) & then showing few fake errors & warnings telling those as viruses & then taking all the card details through paypal by sending the paypal invoice request form from their three own created paypal email id's as stevesutton.wamoxsolutions@gmail.com,stevedawson.wamoxsolutions@gmail.com & johnwilson.wamoxsolutions@gmail.com which always shows indian i.p. address.
Their company name is Wamox solutions & their tech process is www.mysupportstore.com where they uploaded a fake number ie +61280149878 which they told as sydney branch number which is not the truth.
They called through internet so it doesnot show their number.
please take legal steps against them & stop their fake illegal process immediately.
They are from India,west bengal but they says as they are from australia.It always shows their Indian IP address...they are using the BSNL lines & calling overseas countries using the internet facility everyday for about 9 hours which is causing issues in the costs of BSNL lines....
they are using the voip technology (ie voice over internet protocol ).
the rest details will be found from their website ie www.mysupportstore.com.i paid them on 16th may,2011 & they took the entire money without my authorization.
please stop their scam from australia & take legal steps against them....even they are considering & representing themselves as microsoft certified technician which they are absolutely not...
They are using the fake identities as Microsoft which they are not at all & they are using & misleading these branded companies names in a very bad way....
Please stop these acitivities of them immediately...
All their details can be found out through their indian website (www.mysupportstore.com).
the names of the employees working there:
sunny saha (owner):919830025808
sudipta chandra (HR):919903189365
subhodeep (manager):9804143773
Submitted By (Submission ID): Anirban Sarkar from India (53814661)
Dear Consumer,
ReplyDeleteWe observe:
- that you have not been able to enjoy the product/ service as desired.
- that you have been systematic in voicing your grievance with all those who should be concerned.
- that no one has duly cared to resolve your grievance expeditiously and in timely manner leaving you with a bad taste for the product/ service provider.
- that you have given ample opportunity to product/ service provider to resolve your grievance but to no use.
- that you have been made to waste a lot of your time running around and following-up.
- that you have been struggling to get your grievance addressed suitably and hence looking for advice.
We suggest the following actions that may help you to resolve your grievance ASAP.
- if you have lost all hopes of an amicable resolution with product/ service provider then stop accepting any requests to fix the issue from them and make it absolutely clear to them that you are no longer interested in their product/ service and want acceptable and commensurate compensation for the extent of damage caused including and accounting for all the pain that you had to go through in the process.
- the best way to deal in such matters is to provide 10days written notice to product/ service provider by a registered post describing in detail the entire dispute and making it absolutely clear to them that if an agreeable resolution is not reached within the said notice period of 10days then you will be forced to take punitive and enforcement action against them.
- you may also like to indicate what you are looking for in terms of compensation to settle the dispute amicably.
- specify in your notice itself one and more possible actions which you can and intend to take such as:
-- filing a complaint with consumer court to recover financial loss.
-- filing a complaint with regulatory authorities for appropriate action for the deficiency in product/ service.
-- filing a complaint with local authorities/ governing bodies to take note and appropriate action.
-- filing a complaint with local welfare associations such as Resident Welfare Associations (RWA) to take note of the matter and alert other consumers in the area.
-- filing a complaint with consumer welfare organizations for taking note and appropriate action.
-- registering a complaint with online consumer forums for taking note and appropriate action.
-- spreading the word on internet, social sites and by word-of-mouth to alert other consumers.
-- filing a Right to Information (RTI) application to expedite action on your grievance if applicable.
- mostly it is seen that the grievances are resolved expeditiously after such a notice is sent and the same can be expected in your case.
- however, if this doesn't work then you have no choice but to take legal action against them and for which you may contact us separately after you have firmly made-up your mind to the extent you are willing to go to take action against the product/ service provider in your pursuit of justice.
You may treat this as our preliminary response and if you need any further assistance or like us to respond to your specific questions, you may please post your comments by filling-up the comments form embedded below your submission.
Good luck and best wishes...