Product / Service Provider Name: plumbers
Subject: Call out fee
Description: I just want to know what is the situation reganding plumbers.
I had to call a plumber for a blocked drain (after hours). He could not unblock the drain which still leaves me stranded plus his equipment broke .
They still charged me a "call-out" fee. So I am paying for nothing.
What stand me to do as for now I need to get someone else.
The company is RC Bosman plumbing, T: 021 705 3969
Total charged R 570.00
Submitted By (Submission ID): Deon de Jongh from South Africa (53479679)
Subject: Call out fee
Description: I just want to know what is the situation reganding plumbers.
I had to call a plumber for a blocked drain (after hours). He could not unblock the drain which still leaves me stranded plus his equipment broke .
They still charged me a "call-out" fee. So I am paying for nothing.
What stand me to do as for now I need to get someone else.
The company is RC Bosman plumbing, T: 021 705 3969
Total charged R 570.00
Submitted By (Submission ID): Deon de Jongh from South Africa (53479679)
We currently do not have tie-ups in your country but can assure you to have some in no time going forward to help disgruntled consumers like you. Till then we kindly request your patience.
ReplyDeleteHowever still we can suggest some actions that may help you to resolve your grievance ASAP.
- if you have lost all hopes of an amicable resolution with product/ service provider then stop accepting any requests to fix the issue from them and make it absolutely clear to them that you are no longer interested in their product/ service and want acceptable and commensurate compensation for the extent of damage caused including and accounting for all the pain that you had to go through in the process.
- the best way to deal in such matters is to provide 10days written notice to product/ service provider by a registered post describing in detail the entire dispute and making it absolutely clear to them that if an agreeable resolution is not reached within the said notice period of 10days then you will be forced to take punitive and enforcement action against them.
- you may also like to indicate what you are looking for in terms of compensation to settle the dispute amicably.
- specify in your notice itself one and more possible actions which you can and intend to take such as:
-- filing a complaint with consumer court to recover financial loss.
-- filing a complaint with regulatory authorities for appropriate action for the deficiency in product/ service.
-- filing a complaint with local authorities/ governing bodies to take note and appropriate action.
-- filing a complaint with consumer welfare organizations for taking note and appropriate action.
-- registering a complaint with online consumer forums for taking note and appropriate action.
-- spreading the word on internet, social sites and by word-of-mouth to alert other consumers.
- mostly it is seen that the grievances are resolved expeditiously after such a notice is sent and the same can be expected in your case.
Good luck and best wishes...