Subject: wrong information about the recharge of Rs.104
Description: respected sir/madam,
i anshul garg, resident of west delhi, mobile number 09958383516 called on customer care of airtel at their number 121 at around 8.15 pm today i.e. 15 july,11 and asked about the full talk time recharge between Rs.100 and Rs.150 form the customer care executive. that person checked and told me that on the recharge of Rs.104, i would get full talk time i.e Rs.92(approx.) at the time of recharge and remaining Rs.11(approx.) within 48 hours. i went to the recharge shop soon after the call and get my number recharged with Rs.104. when i checked my balance after recharge, i did not get any amount in my main account, instead i get the balance in my dedicated account which i do not want.and as i am student form outside delhi, its not possible for me to recharge my number twice a week of Rs.100.
later i again called on customer care and told them the whole problem, the person told me that its my fault and i should have asked that previous person properly and then he transferred my call to senior executive but senior executive picked and disconnected my call after waiting for 5 mins.
then i again called on customer care and told that person everything, he also asked me to hold the line and disconnected my call.
then again when i called on customer care, i found that they have blocked my customer care number and i cannot talk to the customer care executive now.
i request you to help me in getting balance in my main account of my number 9958383516, as they have provided me with the wrong information about the recharge and then they are not solving my problem.
i would be thankful to you.
Submitted By (Submission ID): anshul garg from India (52158320)
Dear Consumer,
ReplyDeleteWe observe:
- that you have not been able to enjoy the product/ service as desired.
- that you have been systematic in voicing your grievance with all those who should be concerned.
- that no one has duly cared to resolve your grievance expeditiously and in timely manner leaving you with a bad taste for the product/ service provider.
- that you have given ample opportunity to product/ service provider to resolve your grievance but to no use.
- that you have been made to waste a lot of your time running around and following-up.
- that you have been struggling to get your grievance addressed suitably and hence looking for advice.
We suggest the following actions that may help you to resolve your grievance ASAP.
- if you have lost all hopes of an amicable resolution with product/ service provider then stop accepting any requests to fix the issue from them and make it absolutely clear to them that you are no longer interested in their product/ service and want acceptable and commensurate compensation for the extent of damage caused including and accounting for all the pain that you had to go through in the process.
- the best way to deal in such matters is to provide 10days written notice to product/ service provider by a registered post describing in detail the entire dispute and making it absolutely clear to them that if an agreeable resolution is not reached within the said notice period of 10days then you will be forced to take punitive and enforcement action against them.
- you may also like to indicate what you are looking for in terms of compensation to settle the dispute amicably.
- specify in your notice itself one and more possible actions which you can and intend to take such as:
-- filing a complaint with consumer court to recover financial loss.
-- filing a complaint with regulatory authorities for appropriate action for the deficiency in product/ service.
-- filing a complaint with local authorities/ governing bodies to take note and appropriate action.
-- filing a complaint with local welfare associations such as Resident Welfare Associations (RWA) to take note of the matter and alert other consumers in the area.
-- filing a complaint with consumer welfare organizations for taking note and appropriate action.
-- registering a complaint with online consumer forums for taking note and appropriate action.
-- spreading the word on internet, social sites and by word-of-mouth to alert other consumers.
-- filing a Right to Information (RTI) application to expedite action on your grievance if applicable.
- mostly it is seen that the grievances are resolved expeditiously after such a notice is sent and the same can be expected in your case.
- however, if this doesn't work then you have no choice but to take legal action against them and for which you may contact us separately after you have firmly made-up your mind to the extent you are willing to go to take action against the product/ service provider in your pursuit of justice.
Good luck and best wishes...